FreeTEL System has several warranty policies of which you should be aware. For more information, please read carefully below.

What does FreeTEL System limited warranty cover?
The manufacturer of FreeTEL System products, OEM Manufactures, warrants to the holder of a valid proof of purchase such as receipt, email, credit card charge ("Consumer" or "you").  For the warranty to be effected, the product and all accessories provided by FreeTEL System in sales package ("Product") are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with operation instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America, Canada and Vietnam.

What will OEM Manufactures do if the Product is not free from material defects in materials and workmanship during the limited warranty period ("Materially Defective Product")?
During the limited warranty period, FreeTEL System's authorized service representative will repair or replace at FreeTEL System's option with free of charge for the Materially Defective Product. If we decide to replace this product, we may replace it with a new or refurbished product of the same or similar design. FreeTEL System will return repaired or replacement products to you in working condition and retain defective parts, modules, or equipment. Repair or replacement of Product, at FreeTEL System's option, is your exclusive remedy. Please expect the repair or replacement may take approximately 30 days.

How long is the limited warranty period?
The limited warranty period for the product you buy on our Website is extended for ONE (1) YEAR from date of purchase (90 days on products purchased as Refurbished*). This limited warranty also applies to Repaired or Replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year limited warranty (90-day limited warranty on products purchased as Refurbished*). Whichever is longer.

What is not covered by this limited warranty?
This limited warranty does not cover:

1. Product that has been misused, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or

2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of FreeTEL System; or

3. Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or

4. Product to the extent that the problem is caused by use with non-FreeTEL System electrical accessories; or

5. Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or

6. Product purchased, used, serviced, or shipped for repair from outside the United States, Canada, Vietnam, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or

7. Product returned without valid proof of purchase (see below); or

8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.

How do you get warranty service?

• To obtain warranty service for your purchased products, please call 617.275.8237 (United States of America), 514.940.8424 (Canada), 84.64.859.412 (Vietnam) for instructions regarding where to return the Product. Before calling for service, you also may check the user's manual. That could save you a service call.

• Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product (s) to the service location. FreeTEL System will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid. FreeTEL System assumes no risk for damage or loss of the Product in transit.

• If the Product failure is not covered by the limited warranty, or proof of purchase does not meet the terms of the limited warranty, FreeTEL System will notify you and will request that you authorize the cost of repair and return shipping costs for the repair of Products that not covered by this limited warranty.

What must you return with the Product to get repairing service warranty?

1. To obtain the repairing service warranty, you must return the entire original package and contents including the Product to the FreeTEL System service location along with a description of the malfunction or difficulty; and

2. Include "valid proof of purchase" (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and

3. Provide your name, complete and correct mailing address, and telephone number.

4. FreeTEL System reserve the right to contact you for any additional information.

Other limitations
This warranty is the complete and exclusive agreement between you and FreeTEL System. It supersedes all other written or oral communications related to product. FreeTEL System provides no other warranties for product in any event. The warranty exclusively describes all of FreeTEL System's responsibilities regarding the product.

There are no other expressed warranties besides what is stating on this website. No one is authorized to make modifications to this warranty and you should not rely on any such modification.

State Law Rights
This warranty gives you specific legal rights, and you also have other rights which vary from state to state.

Limitations
Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is fit for ordinary use) are limited to one year from date of purchase. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to those who live in such states.

In no event shall FreeTEL System be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product. Some states for not allow the exclusion or limitations of incidental or consequential damages, so the above limitation or exclusion may not apply to you.